FAQs


 

Geronimo is a family festival aimed at children under 13 and their families. The festival is focused on quality family time and imaginative play. The aim of the festival is to encourage families to play, learn and create magical memories together.

Please note that all children aged under 2 are completely free and do not require a ticket!
All adults must be accompanied by a responsible child!

We know you'll have a number of questions about the event and have listed some of the most frequently asked ones below. If you want to ask anything else then please do contact us.

It's my child's birthday can they meet one of the stars for a meet & greet?
Unfortunately to be fair to everyone this isn't logistically possible.

My child is 2 do they get in free?
Once your child reaches 2 years old you will require a ticket. We have a huge section called '3 foot and under'.

Are adults required to purchase a ticket to Geronimo?
Yes.

Can girls use the blue portaloo toilets or just the pink ones?
This has been asked many times!!

Do Carers qualify for free entry?
Yes, please be advised a 'carer' is someone that looks after a child in receipt of DLA proof will have to be sent via the carers enquiry form.

When is Geronimo?
27th/28th & 29th May 2017.

Where is Geronimo?
Please see travel section for information on directions.

Is it possible to get round the festival in 1 day?
There are over 100 activities at Geronimo. We highly recommend a 2 day ticket especially to seasoned Geronomites who know how much there is to do.

Will you be doing a festival down south in 2017?
No sorry we have put on camping/glamping to allow visitors from across the UK to make a mini break out of the festival, and experience Cheshire's friendly delights.

What time is Geronimo?
Geronimo opens at 10am and closes at 9pm daily.

Will there be 24 hour first aid support at the festival?
Yes our first aiders and welfare tent will be there to help you at all times.

Can I bring alcohol to Geronimo for personal consumption in my tent/ Campervan?
Geronimo is a very family friendly environment. No alcohol will be admitted into the festival site. There will be Craft beers, Pims and Proseco available at our bars. Drunk parents and kids parties are not a great mix. Please drink responsibly.

What does my ticket include?
Your ticket includes MOST activities.

Can you give me examples of free activities?
All Main Stage shows / donkey rides / circus's / zip wires / high rope courses / theatre productions / yoga sessions / main arena shows / Grafitti workshops / forest school / soft play / harp workshops / drumming workshops / craft sessions
/ reptile encounters / pony rides.

What happens if it is raining?
We want to ensure that you can enjoy the event come rain or shine, many of our activities will be under cover and in marquees. Geronimo is an outdoor event, in the eventuality that the weather is inclement the event will still take place, we advise all visitors to check the weather and come prepared with waterproofs, we also remind visitors to bring sun lotion, sun hats and water bottles.

How do I get the very best priced ticket to Geronimo?
THE CHEAPEST TICKETS ARE OBTAINED BY TAKING ADVANTAGE OF THE CHEAPER TIERED TICKETS PURCHASED EARLY.

How many days does the ticket cover?
A day ticket is valid for 1 Day, tickets are non-transferable. If you purchase a 2 or 3 Day Ticket you must have the appropriate wrist band which must not show signs of tamper or you will not be admitted to the second day.

Is there messy play?
There is a wide variety of activities at Geronimo. Some arts and crafts may be messy so it might be a good idea to bring a change of clothes or an old t-shirt / apron for your child. There will be hand washing facilities on site.

Do I need to bring cash?
We will have cash machines on site for your convenience, it is a good idea to bring some cash to spend at our lovely food vendors or carefully selected stores.

Can I bring children older than 13?
Yes. The programming is aimed at children age 13 and under, however there is no reason why you couldn't bring along children older than 13 and we are happy for them to take part.

Can I buy baby food at the event?
There will be a selection of baby food / formula milk nappies & baby wipes available FREE in all the changing and breastfeeding tents.

Is there a buggy park?
There is a Buggy Park - it is NOT UNDER COVER.

Are there child sized portions and family friendly foods available?
Yes. Our caterers will offer children sized meals and food suitable for small children.

Can I bring a picnic?
Yes although we have a magnificent array of food vendors offering something for every taste.

Can I bring my dog?
Sorry no dogs, cats or Gruffalos.

Can I leave my child at the event?
No. Children must be accompanied by a responsible adult at the event at all times.

Are there activities suitable for disabled children?
Yes there will be many activities that disabled children can partake in apart from watching some of their favourite shows.

Will there be a disabled viewing platform for the main stage?
There will be a separate viewing area to allow all disabled visitors to enjoy the main stage shows.

Will there be an High Dependancy unit again at Geronimo?
We will gauge demand and try to arrange this again there are very few mobile HD units in the countryplease email us if you would like to have use of one.

Is the terrain suitable for pushing a wheel chair?
The ground is grass and not hilly, please be aware in wet conditions it can be more difficult to push buggies and wheelchairs.

Is there a baby changing area?
Yes, there will be 4 baby changing tents spaced around the site, alongside Breast Feeding areas.

How can I contact Geronimo?
We can be contacted at: enquiries@geronimofest.com

Geronimo has a number of street performers to entertain crowds whilst waiting for attractions, at the end of their shows some performers may carry out a hat collection this is a voluntary contribution if you have enjoyed the show.

Does my ticket include parking?
PLEASE NOTE: There is a separate £10 fee for parking it is important to pay this at the time of booking your ticket to facilitate the smooth traffic flow into the festival.  the on the day car park fee is £20 we will send all customers reminder emails this applies to blue badge holders as well.

Can I change my ticket to another day my plans have changed?
Unfortunately tickets are not changeable please make sure you check your calendar prior to booking a ticket.

I have lost my booking reference
We hold no data for customers please contact ticketmasters helpline on 08455191523.

I have lost my phone with my booking email and ticket details?
Please contact ticketmaster we hold no personal data of customers.

I haven't received my tickets the festival is in 3 weeks?
Please contact ticketmaster with your booking reference number they will be able to assist you.

If you have any disabled access enquiries, please email: enquiries@geronimofest.com